Meet Rob Waetford. Rob is the director of Performance Transport, formerly known as Performance Carriers Ltd, a freight company specialising in road transport via truck.
Rob wanted better service and more robust insurance policies to protect the business, so he switched advisors and partnered with BRAVEday.
As a result, he:
- Saved $15,000 on his business insurance premiums.
- Receives expert advice on both his business and personal insurance.
- Receives ongoing assistance with corporate tenders to ensure his business remains protected.
- Finally obtained the proactive service he had been looking for since 1998.
- Organised all of his insurance needs into one package to ensure he gets that same excellent service in both his personal and business life.
The challenges
In the transport business, insurance is an absolute must. It’s so important, in fact, that it’s written into the very foundation of Performance Transport’s operation: Rob won’t let freight move without products having protection. Accidents can happen, and each individual damaged product could cost his company up to $2,000 each. It’s no wonder, then, that Rob wants to limit his risk and ensure that his business can continue providing its usual, excellent service.
However, all too often, Rob found that insurers weren’t quite up to snuff. He found that his concerns were cast to one side, and “I don’t know” was a common response to his questions about his insurance. Rob even felt that sometimes it amounted to “I don’t care”.
“We’re a sheet of papers being passed around a room to a lot of people,” Rob says, describing his previous experiences with other insurance brokers.
Rob wanted to get a robust policy at a reasonable price, but like most business owners, he also wanted to know that his insurer––or in this case, his insurance broker––was in his corner come rain or shine.
How we helped
That’s where the team at BRAVEday stepped in. Rob had actually worked with Principal Kane Butler before Kane joined BRAVEday––but once Kane moved on, Rob was more than happy to move brokerages in order to keep the fantastic level of service he had experienced.
Rob was more than happy to move brokerages in order to keep the fantastic level of service he had experienced.
By utilising BRAVEday’s close relationships with underwriters, Kane and the team were able to:
- Save Rob a lot of money, due to many of his pre existing policies being either redundant or ineffective.
- Improve his policy coverage.
- Demonstrate to Rob the value of having someone in your corner who will fight for you at claim time, as well as go above and beyond to ensure that the everyday operations of his business are protected.
In fact, so solid was this long-term relationship, Rob now has all of his insurance policies built through BRAVEday. We didn’t just stop at material insurance and motor vehicle cover, we also wanted to ensure that future and livelihood of Rob and his family were also in safe hands.
Rob describes it simply: “It’s the extra mile stuff.”
The results
As a result of Rob working with us, he saved approximately $15,000 on his premiums and achieved more robust policies to boot. We also assist Rob with tenders and making sure Rob’s insurance meets up with the demands of his newest contracts.
All of Rob’s personal and business insurance policies are now handled by BRAVEday, letting him know he’s got the best deal with the best service and giving him the confidence to continue operating Performance Transport at peak efficiency.
Asked to summarise his experiences, Rob has nothing but a glowing recommendation for BRAVEday:
“BRAVEday is about honesty, integrity, and fighting for the client.”
Thanks for working with us Rob; here’s to many more years of business!
